Micargi USA, Inc. offers a warranty on all parts for 6 months (battery and all electronic parts) and 1 year on the frames starting from the date received for all manufacturer defects. Defective items may be replaced for no cost with proof of the damages and purchase and after our inspection and evaluation.
Exclusions / Non-Returnable Items
Please note our warranty policy does NOT cover:
- Normal wear and tear;
- Paint damage and rust;
- Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the end user;
- Improper maintenance, including follow-up maintenance;
- Damage or failed use due to accidents, misuse, neglect, theft, or abuse;
- Any modification/installation of components, parts, or accessories not originally intended or compatible with the bicycle as sold;
Certain types of items cannot be returned, such as custom products (such as special orders or customized items) and items that have been modified. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have questions or concerns about your specific item.
We do not offer exchanges. The best way to ensure you get what you want is to complete the return process for the item you would like to return. Once the return is processed and accepted, please make a separate purchase for the new item. Your items are not guaranteed in stock and will only be reserved for you once your return items have been processed and accepted.
We will notify you once we’ve received and inspected your return and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it may take a few days for your bank or credit card company to process and post the refund to your account.