Warrnaty

Warranty Policy

Micargi USA, Inc. offers a warranty on all parts for 6 months (battery and all electronic parts) and 1 year on the frames starting from the date received for all manufacturer defects. Defective items may be replaced for no cost with proof of the damages and purchase and after our inspection and evaluation.

Exclusions / Non-Returnable Items
Please note our warranty policy does NOT cover:

  1. Normal wear and tear;
  2. Paint damage and rust;
  3. Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the end user;
  4. Improper maintenance, including follow-up maintenance;
  5. Damage or failed use due to accidents, misuse, neglect, theft, or abuse;
  6. Any modification/installation of components, parts, or accessories not originally intended or compatible with the bicycle as sold;

Certain types of items cannot be returned, such as custom products (such as special orders or customized items) and items that have been modified. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have questions or concerns about your specific item.

Exchanges
We do not offer exchanges. The best way to ensure you get what you want is to complete the return process for the item you would like to return. Once the return is processed and accepted, please make a separate purchase for the new item. Your items are not guaranteed in stock and will only be reserved for you once your return items have been processed and accepted.

Refunds
We will notify you once we’ve received and inspected your return and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it may take a few days for your bank or credit card company to process and post the refund to your account.

OUR STORY
The team and magic behind the Micargi scenes.

Founded in 1997, Micargi Bicycles is an independent bicycle manufacturer, focused on design and development of road, mountain, fixed gear, single speed, BMX , cruiser and tandem bikes. We opened our first distribution center in Los Angeles, Ca. USA in 1998 to streamline sales and distribution of our products in the U.S. and to support our large factory in Guangzhou China. In 2012 we expanded, building a larger, more modern, sister factory in Tianjin China to enable us to better meet the demands of, and cater to the needs of our expanding dealer base from all over the world.

OUR MISSION
Micargi is driven to deliver a better biking experience.

Micargi bike is committed to providing cyclists worldwide with an exceptional riding experience. Our design and development team consistently strives for innovation, ensuring that our bicycles lead the industry in performance, style, and comfort. Grounded in a commitment to quality, we focus on producing reliable and durable bicycles capable of conquering rugged terrains or navigating urban streets with ease.

OUR SLOGAN
"Wheel of Freedom, Ride with Joy" - Micargi Bicycles

This slogan encapsulates our passion for cycling and the pursuit of freedom and joy. We believe that a bicycle is not just a mode of transportation but a reflection of a lifestyle. The "Wheel of Freedom" symbolizes our passion for unbridled, free-flowing movement, reflecting our design philosophy of providing riders with an exhilarating and liberating experience.

OUR LOCATED STORE
Come discover what happens behind the scenes.

Our Factory: Our factory has an annual production capacity of over one million units. At Micargi, we continue to reinvest in the research and development of our designs and seek to improve the quality of every bicycle we produce. In coordination with our top dealers and distributors, we constantly develop and enhance our extensive line of bicycles and accessories to fit the needs of the modern consumer with the ultimate goal to bring the joy of riding to everyone.