Shipping Policy

Order Processing
At Micargi, we aim to process all orders promptly and efficiently. Orders are processed Monday through Friday, excluding holidays. Orders placed during weekdays are typically shipped within 48 hours. However, please keep in mind that oversized items or electric bikes may require additional processing time due to their size and complexity. Should you require a more accurate delivery estimate, feel free to reach out to us via phone or email, and our customer service team will assist you in confirming your delivery timeframe.

During periods of high demand, such as special promotions or seasonal sales, please be aware that order processing may take up to an additional 5 business days before shipment. We apologize for any inconvenience this may cause and appreciate your patience.

Shipping to the 48 U.S. States (Excluding Alaska and Hawaii):

For orders under $80, a flat shipping fee of $10 will apply.
Orders of $80 or more are eligible for free shipping within the continental U.S.

We take pride in offering fast, reliable shipping within the U.S. We collaborate with trusted carriers to ensure your order arrives safely and promptly. Please keep in mind that delivery times may vary depending on the carrier’s schedule, and weather-related delays are beyond our control.

International Shipping
Yes, we do offer international shipping! Whether you’re located in Europe, Asia, or anywhere else across the globe, we can get our products to you. However, shipping costs for international orders will vary depending on the destination country and region.

If you are interested in international shipping, we recommend contacting us first. Our team will work with you to determine if we can ship to your location and provide you with an accurate shipping quote. Please note that international orders may also be subject to import duties, taxes, or additional charges depending on the destination country.

Note Regarding Delays and Cancellations:
Occasionally, some orders may be delayed or canceled due to factors such as high demand, back-ordered items, or stock shortages. If an item is unavailable, we will promptly notify you via email. In such cases, we will remove the out-of-stock item(s) from your order and ship the remaining items. You will not be charged for any canceled or out-of-stock items, and we will send you an email confirmation of these changes.

While we strive to deliver your products as quickly as possible, we are not responsible for delays caused by unforeseen circumstances such as severe weather, incorrect or incomplete address information, or disruptions in shipping carrier services. We recommend double-checking all details at checkout to ensure timely processing.

Sales Tax
For shipments within California or other applicable states, we are required by law to apply the appropriate sales tax to your order. This tax will be added during the checkout process. Please review your final total before completing the purchase.

Order Verification & Shipping Information
To prevent fraud and ensure your order is processed smoothly, please ensure that your billing information (name, address, contact details) matches exactly what is on file with your credit card provider. If there is any discrepancy, your order may be placed on hold while we verify the details.

Additionally, it is crucial to ensure that your shipping address is complete and accurate. Double-check the zip code, street address, city, and state before submitting your order. Any missing or incorrect details may lead to delays or misdelivery. If we encounter any issues with your shipping address, we will contact you to resolve the situation before processing your order.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email, so you can monitor its progress. If you have a customer account with us, you can also log in anytime to track your order’s status. If you experience any difficulties tracking your order or have questions, our customer support team is always here to help.

Customer Responsibility
Customer is responsible for additional shipping fees including but not limited to redelivery fee, storage fees, order cancellation fees, and rerouting fee.

Important Reminder:
When placing your order, we kindly ask that you confirm all shipping details (including Suite/Apt/Room numbers) are included and accurate. Incomplete or incorrect addresses could result in delays or additional fees for redelivery. To ensure the smoothest experience, double-check all information before finalizing your purchase.